The fact that you’re working with a Carrier® Factory Authorized Dealer says that you demand superior quality and you expect excellent service, period. You’ve come to the right place, because we always demand the same from every job we take on.
These three powerful words define what it means to be recognized as a Carrier® Factory Authorized Dealer and what you should expect from your experience as one of our customers. As Factory Authorized Dealers, we have earned our distinction, it’s not “given” to us and it’s not about what we are, but what we’ve done and continue to do: get the job done.
We must perform to rigorous national standards consistently and continually in order to qualify for factory endorsement. Additionally, we participate in extensive factory training on technical aspects of equipment installation, maintenance, and repair.
We adhere to a long list of sound business practices, such as maintaining all required local licenses, having appropriate insurance and liability coverage, and fulfilling warranty obligations in a timely manner.
We employ NATE-Certified technicians who have passed a stringent set of core and specialty exams to ensure their technical competency. They also receive ongoing training specific to Carrier® technology and products.
Strictly adhering to Carrier® installation and service procedures, we use genuine Factory Authorized parts whenever possible to ensure that your system performs as promised, preserving its original efficiency and sound levels.
Carrier® Factory Authorized Dealers are also certified by the Environmental Protection Agency for proper refrigerant handling.
Committed to the utmost in integrity and professional service, Carrier® Factory Authorized Dealers actively solicit and respond to customer feedback to maintain an exemplary satisfaction score in a Carrier® approved customer satisfaction program.
Your Carrier® Factory Authorized Dealer has met Carrier’s rigid criteria and close scrutiny for the quality of their products, knowledge and service. We are so confident that you will be comfortable—not only with your Carrier heating and cooling products, but with your Carrier Factory Authorized Dealer—that we back it up in writing with a 100% satisfaction guarantee: If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations.
Call our Cleveland HVAC professionals at (216) 220-4527 to schedule your free initial estimate today!